Frequently Asked Questions

1. How do I export a PDF report?

To export a PDF report:

Go to your Dashboard
Click "Season Tracker Report" for a comprehensive report, or "Scout Report" for a scouting-focused report
The PDF will be generated and downloaded to your device
You can then share the PDF with coaches, scouts, or anyone you choose

Note: PDF generation requires an active subscription (paid plans) or may have limits on the free tier.

2. How do I delete my data?

You can delete your data in several ways:

Clear All Data: Use the "Clear Data" function in Settings (if available) to remove all player data
Clear Browser Data: Clear your browser's local storage/cache to remove all locally stored data
Delete Account: Contact support to delete your account, which will remove all associated data

Important: Data is stored locally on your device. Once cleared, it cannot be recovered unless you have exported a PDF backup.

3. What is PHV (Peak Height Velocity)?

PHV (Peak Height Velocity) is the period during adolescence when a child grows fastest in height. It's an important indicator for:

Understanding growth patterns
Timing training and development programs
Predicting adult height

Important: PHV calculations are estimates only and are not medical advice. Actual growth patterns vary significantly between individuals. See our Disclaimers for more information.

4. Who should use FutureElite?

FutureElite is designed for:

Parents and Guardians: To track their child's athletic development and create professional reports
Youth Athletes: (with parent/guardian supervision) to document their progress
Coaches: To help players create comprehensive performance reports

Accounts should be created and managed by adults (18+). The app is not intended for direct use by children without adult supervision.

5. How do subscriptions work?

FutureElite offers:

Free Tier: Limited features with usage limits
Monthly Subscription: Full access, billed monthly
Annual Subscription: Full access, billed annually with discount

Subscriptions automatically renew unless canceled. See our Subscription & Billing page for details.

6. How do I cancel my subscription?

Cancellation depends on where you subscribed:

Web: Cancel through the Stripe Customer Portal (accessible from your Subscription page) or contact support
iOS: Cancel through Settings → [Your Name] → Subscriptions → FutureElite
Android: Cancel through Google Play Store → Subscriptions → FutureElite

Cancellation takes effect at the end of your current billing period. You retain access until then.

7. Are reports accepted by scouts and coaches?

FutureElite reports are professional documents designed to present player information clearly. However:

Acceptance depends on individual scouts, coaches, and clubs
Reports are tools for communication, not guarantees of interest
Scout evaluation depends on many factors beyond what can be captured in reports

We do not guarantee that reports will result in trials, contracts, or scouting interest. See our Terms & Conditions for more information.

8. How is my data stored and protected?

FutureElite uses a privacy-first approach:

Local Storage: All player data is stored locally on your device, not on our servers
No Permanent Server Storage: Player data is not permanently stored on our servers
PDF Generation: PDFs are generated temporarily and immediately sent to you
Account Security: Passwords are encrypted and never stored in plain text

See our Privacy Policy for complete details.

9. How are photos handled?

Photos uploaded to FutureElite:

Are stored locally on your device
Are only included in PDF reports you choose to generate
Are not stored permanently on our servers
Can be removed by deleting them from your device or clearing app data

We recommend using appropriate photos (action shots, team photos) and avoiding photos that reveal personal information.

10. Can I add highlight reel links?

Yes! You can add highlight reel links (YouTube, social media, etc.) in Settings:

Go to Settings
Scroll to "Player Media & Links"
Add your highlight reel URLs
These links will be included in your Scout Reports

11. What if PDF export isn't working?

If PDF export fails, try:

Check your internet connection
Ensure you have an active subscription (if required)
Try refreshing the page and trying again
Clear your browser cache and try again
Contact support if the issue persists

12. Can I share reports with coaches?

Yes! Once you generate a PDF report, you can share it with anyone:

Download the PDF to your device
Share via email, messaging apps, or file sharing services
Print and share physical copies

Remember: You control who receives reports. Only share with people you trust and have verified.

13. How do I request a feature?

We welcome feature requests! To suggest a new feature:

Contact us at support@futureelite.com
Use the Contact form and select "Feedback & Suggestions"
Include details about the feature you'd like to see